Frequently Asked Questions

❓ Products

Are your products safe?
Yes. All Melloo products are tested for safety and comply with relevant standards (CE, RoHS, etc.). Please follow the instructions provided.

Do you offer product warranties?
Most products come with a 1‑year limited warranty against manufacturing defects. Contact us for specific warranty details.

📦 Orders & Shipping

How long does shipping take?
Please see our Shipping & Delivery page for estimated delivery times based on your location.

Do you ship worldwide?
We currently ship to the United States and most European countries. For other regions, email us to check availability.

How can I track my order?
You will receive a tracking number by email once your order ships. You can also log into your account to view order status.

💰 Payments & Pricing

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shopify Payments.

Are prices in USD or EUR?
Prices are displayed in USD for customers in the US and in EUR for customers in Europe. You can switch currency using the selector at the bottom of the page.

🔄 Returns & Refunds

What is your return policy?
We offer a 30‑day return policy. Full details on our Returns & Refunds page.

How long does a refund take?
Once approved, refunds are processed within 5‑7 business days to your original payment method.

📧 Customer Support

How do I contact you?
Email us at admin@inrestly.com. We reply within 24 hours, Monday to Friday.

Can I change or cancel my order after placing it?
Contact us within 24 hours of placing your order. We cannot guarantee changes after 24 hours or once the order has been processed.

Rest deeply. Live fully. — Melloo